Privacy Policy

At Sayak Ghatak, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing The Quiet Things We Avoid.

This Privacy Policy explains what information we collect, why we collect it, how it may be used, and the choices available to you.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:
Name
Email address
Mobile or phone number, if provided
Billing address
Shipping address
Order details
Payment-related information
Information you provide when contacting us

We only collect information that is reasonably necessary to operate our website and provide our services.

2. Payment Information

Payments may be processed through secure third-party payment gateways.

Depending on the payment method used, your payment information may be processed directly by the relevant payment provider

We do not intend to store complete credit/debit card details on our website.

3. How We Use Your Information

We may use your information to:
Process and fulfil your orders
Deliver your purchased books
Send order confirmations and updates
Respond to customer enquiries
Process refunds or replacements
Provide customer support
Improve our website and services
Prevent fraud or misuse Comply with applicable legal requirements

If you choose to receive marketing communications, we may also use your contact information to send relevant updates, announcements, or offers.

4. Cookies

Our website may use cookies and similar technologies.

Cookies help us:
Keep the shopping cart functioning
Remember certain preferences
Understand how visitors use the website
Improve website performance
Provide a better browsing experience

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, such as:
Payment gateways
Courier and delivery partners
Website hosting providers
Website analytics and technical service providers
Customer communication services

These providers receive only the information reasonably necessary to perform their respective services.We may also disclose information where required by law, regulation, legal process, or a valid governmental request.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:
Fulfil orders
Maintain business and transaction records
Provide customer support
Resolve disputes
Meet legal, accounting, or regulatory obligations

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.

8. Your Choices

Depending on applicable law, you may have rights concerning your personal information, including requesting access to, correction of, or deletion of certain information.

You may also opt out of promotional communications by following the unsubscribe instructions provided in those communications or by contacting us directly.

Requests may be subject to reasonable verification.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent or authorization.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of those external websites.

We encourage you to review their respective privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or applicable laws.

The updated policy will be published on this page with a revised "Last Updated" date.

12. Contact UsIf you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please
contact:Email: sayak@sayakghatak.com