Return & Exchange Policy

At Sayak Ghatak, we want you to have a smooth and satisfying experience when purchasing The Quiet Things We Avoid.

As books are physical products and are handled carefully before dispatch, we accept returns or replacements only under the conditions mentioned below.

1. Damaged or Defective BookIf your copy arrives damaged, torn, printed incorrectly, or has a manufacturing or printing defect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:
Your order number
Clear photographs or video of the damaged or defective book
Photographs of the packaging, if it was damaged during delivery
A brief description of the issue

After reviewing the request, we may offer a replacement or another appropriate resolution.

2. Wrong Book Received

If you receive a book different from the one you ordered, please contact us within 48 hours of delivery.Once the issue is verified, we will arrange for the correct book to be sent to you, subject to availability.

3. Change of Mind

Returns or exchanges are generally not accepted simply because you have changed your mind, no longer want the book, or ordered the wrong product.

Please carefully review the product details before placing your order

4. Condition of Returned Products

Where a return is approved, the book must be returned in substantially the same condition in which it was received.

Products that have been:
Damaged after delivery
Written in or marked Torn or altered
Heavily used
Intentionally damaged

may not be eligible for return or replacement.

5. Return Shipping

If the return is due to a confirmed issue such as a damaged, defective, or incorrect product, we will determine the appropriate return-shipping arrangement.

Returns arising from reasons not covered by this policy may not be accepted.

6. Refunds

If a refund is approved, it will generally be processed to the original payment method used for the order
.
The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

7. Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Once an order has been packed or dispatched, cancellation may no longer be possible.

8. Contact Us

For return, replacement, cancellation, or order-related queries, please contact:
Email: sayak@sayakghatak.com
Please mention your order number in all correspondence so that we can assist you quickly.